RETURNS & EXCHANGES


CLAIMS FOR SHORTAGE MUST BE SUBMITTED WITHIN 15 DAYS FROM RECEIPT OF MERCHANDISE


FOR CHROME WIRE SHELVING

AND CHROME WIRE ACCESSORIES ONLY
FOR ALL OTHER RETURNS
PLEASE CONTACT returns@shelving.com
or call 248-852-8600 or 800-637-9508

1. It is not necessary to call us for an authorization. Complete steps 2-4 for all returns or exchanges. Include this form and your packing list with the merchandise within 30 days. Please include the items(s) in its original packaging. If packaging is no longer available, please ship the item(s) back so they are well protected. Shipping will not be refunded and customers are responsible for return shipping. Once merchandise is received, a refund will be credited back to your original form of payment.

Please note that if the return or exchange is The Shelving Store's error then you must call 1-877-831-8885 for authorization and further instructions will be provided.

2. Please fill out the information below and return this form, the packing list, and merchandise to:

The Shelving Store
1444 E. 11 Mile Rd.
Madison Heights MI, 48071

3. Action Desired (please check one):

Return
Exchange

4. Please elaborate (please check one)

Incorrect merchandise received - List item(s) received vs. item(s) ordered below.
Damaged/defective merchandise (See Step 7)
Customer ordered wrong item or amount of item
Other (please explain): ______________________________________________

Product Code
Description (Name)
Quantity






Order#_____________ Name_________________________________Phone # _________________

5. Shelving, Inc. does not accept custom-ordered and/or altered merchandise for return or exchange.

6. All items sold as clearance are considered final sale and no returns or exchanges of these items are permitted.

7. If merchandise arrives to you damaged or defective please e-mail a photograph of the damaged merchandise and order number to info@shelving.com.

  • UPS/Parcel Post: Please note extent of damage and action you wish taken and e-mail info@shelving.com. Hold material for disposition instructions.
  • Truck: Note any damage on carrier's delivery receipt. Immediately notify carrier of any concealed damage and have them provide an inspection report on the damaged shipment within 10 days. Forward inspection and packing list to our Customer Care department via email to info@shelving.com, we will file a claim and immediately replace the item for you.

8. Contact our Customer Care team at 800-637-9508 if you have any questions (M-F 9 am - 5:30 pm EST)

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