Items returned within 60 days of original purchase are eligible for refunds, (less the shipping cost and 25% restocking fee). Items must be in original packaging and product must not be damaged. Items sold as clearance are considered final sale. Lost, defective or damaged products can be replaced or returned also within 60 days but a photo of the damage is required for processing. Once the item is received, we will then process credit to the original form of payment. Call the customer service department at 1-800-637-9508 for returns. For a detailed view, please reference below.
Full Return Policy
Thank you for your order, we hope that you are completely satisfied with our products. However, if you would like to return or exchange something we will accept your returned material within 60 days from date of original shipment and in the original packages. Unwanted items are subject to a 25% restocking charge and all shipping costs are non refundable. If an item was damaged or defective when you received it we will send you a replacement product immediately. Please contact our customer service representative at 1-800-637-9508 with your order number on hand to process your return or exchange. We are available Mon-Fri 9a-5p EST
The Facts You Need To Know
The Shelving Store inspects all merchandise prior to shipping from our distribution center. In the event an item is damaged during transit to your location, please notify us immediately after receiving the item by calling 1-800-637-9508 so we can arrange for a return or replacement.
Customer should thoroughly inspect all items for shipping damage before accepting delivery. If damage has occurred, the customer should note the extent of the damage on the freight bill and call The Shelving Store immediately. Although our responsibility for loss and damage ceases when the products are accepted for shipment by the carrier, The Shelving Store will, when notified, file a damage claim for goods shipped via a carrier of our choice, and ship a replacement. Buyer shall, at The Shelving Store's option, return any damaged products to The Shelving Store pursuant to our instructions. All claims for damaged merchandise must be supported by a photograph showing the extent of the damage.
If you have any questions please call us toll free at 1-800-637-9508. Thank you very much for your business. We appreciate it.