The Shelving Store FAQ
Is there a warranty on The Shelving Store products?
Any SI brand product found to be defective within 6 months of purchase shall be repaired or replaced free of charge. Items sold from other manufacturers are warranted only to the extent of the normal warranty of these manufactures. For more information please visit our terms and conditions.
What is the return policy on products?
Items returned within 60 days of original purchase are eligible for refunds, (less the shipping cost and 25% restocking fee). Items must be in original packaging and product must not be damaged. Items sold as clearance are considered final sale. Lost, defective or damaged products can be replaced or returned also within 60 days but a photo of the damage is required for processing. Once the item is received, we will then process credit to the original form of payment. Call the customer service department at 1-800-637-9508 for returns. For a more comprehensive view, please see returns and shipping.
How long will it take to ship my product?
You can expect to receive in stock items within 2-10 days, depending on where you live. USP Shipping Time
How can I pay for my purchase?
We accept checks by mail, VISA, Master Card, American Express, Discover, PayPal and Google Checkout!
Will I be charged sales tax on my order?
The tax rate you are charged is based on where your order is being shipped. We charge sales tax on orders shipping to locations in Michigan, because we are located in Michigan. The sales tax rate for the state of Michigan is 6%. Orders that are being shipped to any other destination than Michigan are not taxed, even if the billing address is located in Michigan.
Is the information I give you secure?
We know security is key when online shopping and you can be confident in knowing that www.theshelvingstore.com is a verified Authorize.Net merchant. Authorize.Net is committed to providing its merchant customers with the highest level of transaction processing security, safeguarding customer information and combating fraud. We implement and maintain compliance with industry leading security initiatives such as the Payment Card Industry (PCI) Data Security Standard. More than 185,000 merchants trust Authorize.Net to process their Internet transactions securely. For more information about the benefits of Authorize.Net's secure transaction processing, please visit the Authorize.Net site.
How do I track my order?
Click here to track your order.
Do you deliver orders outside of the U.S. and Canada?
At this time, we only ship orders to destinations in the United States, U.S. territories and Canada. In select cases, we may not be able to ship an order to Hawaii, Alaska, or Puerto Rico.
I'm thinking of signing up for your e-mail newsletter. What's it all about?
If you are a home storage product lover, well, then you can sign up for our newsletter and be updated on the latest, innovative and stylist home storage products available! You also get 10% off your next purchase by signing up. We also send out special promotions from time to time. Please click here to sign up for our e-mail newsletter.