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The Shelving Store FAQ


Is there a warranty on The Shelving Store products?
Customer satisfaction is our number one priority. All of our products come with a one (1) year warranty. When purchasing your home storage products from The Shelving Store, you are receiving added value and peace of mind.

What is the return policy on products?
1) The Shelving Store will accept merchandise returned within 30 days of the original purchase date and issue refunds (less shipping costs) so long as:
  1. You obtain a Return Authorization Number. Please call 1-800-637-9508 for your RA#.
  2. We receive the merchandise in its original condition. We think it's a good idea for you to retain and use the original shipping and packaging materials. Damaged items may be refused or subject to a restocking fee at our discretion.
  3. You complete the Return Form at the bottom of your packaging slip or invoice. Retain the top portion for your records.
  4. You send the safely packaged merchandise (for your protection, you should insure the package and retain the shipping receipt), your RA#, and completed Return Form to:

    1. The Shelving Store
    2. Attn: Customer Returns
    3. RA#: _________________
    4. 1444 E. Eleven Mile Road
    5. Madison Heights, MI 48071

2) After 30 days from date of the original purchase, The Shelving Store will not accept merchandise for return.

3) The Shelving Store does not accept custom ordered and altered merchandise for return.

4) Orders canceled or refused after the order has been processed and shipped are subject to a 25% restocking fee. Shipping costs are non-refundable.

Damaged Merchandise

The Shelving Store inspects all merchandise prior to shipping from our distribution center. In the event an item is damaged on its way to you, please notify us immediately after receiving the item by calling 1-800-637-9508 so we can arrange for a return or replacement.

How long will it take to ship my product?
You can expect to receive in stock items within 3 - 10 days. Please see more on shipping here.

How can I pay for my purchase?
We accept VISA, Master Card, American Express, Discover, PayPal, and Google Checkout!

Will I be charged sales tax on my order?
The tax rate you are charged is based on where your order is being shipped. We charge sales tax on orders shipping to locations in Michigan, because we are located in Michigan. The sales tax rate for the state of Michigan is 6%. Orders that are being shipped to any other destination than Michigan are not taxed, even if the billing address is located in Michigan.

Is the information I give you secure?
We know security is key when online shopping, and you can be confident in knowing that www.theshelvingstore.com is a verified Authorize.Net merchant. Authorize.Net is committed to providing its merchant customers with the highest level of transaction processing security, safeguarding customer information and combating fraud. We implement and maintain compliance with industry leading security initiatives such as the Payment Card Industry (PCI) Data Security Standard. More than 185,000 merchants trust Authorize.Net to process their Internet transactions securely. For more information about the benefits of Authorize.Net's secure transaction processing, please visit the Authorize.Net Web site.

We also implement a variety of security measures to maintain the safety of your personal information. Read our full Privacy Policy here.

How do I track my order?
Click here to track your order.

Do you deliver orders outside of the U.S. and Canada?
At this time, we only ship orders to destinations in the 50 United States and its official territories. In select cases, we may not be able to ship an order to Hawaii, Alaska, or Puerto Rico.

I'm thinking of signing up for your e-mail newsletter. What's it all about?
If you are a home storage product lover, well, then you can sign up for our newsletter and be updated on the latest, innovative and stylist home storage products available! We also send out special promotions from time to time. Please click here to sign up for our e-mail newsletter.
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