Methods of Shipment
Thank you for shopping at The Shelving Store. We have chosen to partner with UPS as our shipping provider. Despite the fact that your packages leave our warehouse at the same time, they may not all arrive at the same time. Please allow for several days for all packages to arrive before contacting us about missing products. If your order is too large for UPS ground then we will ship your order on a pallet via ABF Freight or UPS Freight. In either event you will be sent a tracking number after your order has shipped. Our goal is to ship your order within 24 - 48 hours after payment has cleared. Our hours of operation are Monday - Friday 9:00 am to 5:00 pm EST. If you require additional shipping services please contact us at 1-800-637-9508 or by e-mail email@example.com. If you require changes to your shipping address after we have shipped your order additional shipping charges (address correction) will apply.
We will notify you via email when your order ships. The email will include a tracking number for your shipment. Most companies provide an estimated delivery date. Be sure to contact us if you have concerns regarding the progress of the shipment. We have two methods of shipment available: Small Parcel and Truck Freight.
See the UPS Shipping Time Map for expected shipping dates to your area. You can expect to receive in stock items within 2-10 days of payment, depending on where you live in the country. Delivery to Canada may take longer. If the items you ordered are merchandise that we do not stock in our warehouse then delivery may take longer.
In order to keep your cost down and our pricing simple, we ship via UPS or FedEx ground or USPS freight according to the weights of the products and the current UPS ground rate schedule. This charge, is listed on the product detail page and covers ground shipping in the continental U.S. Unless you are shipping an order to Michigan (6% sales tax), your order total will be known before you begin checkout. We won't surprise you with any hidden charges or handling fees. The price you see is the price you pay. We keep it simple-our pricing is straightforward and all-inclusive, which saves you time and energy.
We are currently working hard on streamlining the shipping process to make it hassle-free for our Canadian neighbors. For your convenience, we will calculate the shipping for you at checkout, just select "Canada" in the Country field from within your shopping cart. It is important to note the variable costs involved in international shipping through a third party carrier. This means that the goods you ordered have certain taxes added as soon as they cross into Canada and are not included in the cost of shipping.
The HST (or GST and PST where applicable) is calculated based on the cost and types of materials being brought into the country. Fees will be assessed by the courier service and a brokerage fee added for preparing these items to clear customs. These fees will be due to the third party carrier service at the time of delivery. For more information on brokerage fees, click here.
Our goal is to make sure that customers understand this upon purchase so as to avoid unnecessary returns. For this reason, all international orders will be contacted by phone or by email to confirm this arrangement before the order will be shipped. Once shipped, it is the responsibility of the customer to pay the courier. If the fees are then refused, the customer will be liable for the cost to return the goods in addition to a 25% restocking fee.
Additionally, we would like to point out that some of our items are warehoused in a different location and ship from all over the country. Therefore, you will be contacted if any delays are expected.
For questions or concerns, please call 1-248-547-2400 ext. 201.