Return Policy


It is not necessary to call us for an authorization. Include return form and your packing list with the merchandise within 30 days. Please include the items(s) in its original packaging. If packaging is no longer available, please ship the item(s) back so they are well protected. Shipping will not be refunded and customers are responsible for return shipping. Once merchandise is received, a refund will be credited back to your original form of payment within 3-5 business days.

Items returned after day 30 days will be subject to a 10% restocking fee, items returned after 60 days will be subject to a 20% restocking fee. After 90 days it is at our discretion.

Please note that if the return is The Shelving Store's error then you must call 1-877-831-8885 for authorization and further instructions will be provided.

Fill out the information on return form and deliver with the packing list, and merchandise to:

The Shelving Store, Inc.
1444 East 11 Mile Road
Madison Heights, MI 48071

This form is for wire shelving and wire shelving accessories only. All other returns will be subject to a 50% restocking fee if returned to address above.

Please contact our Support Team at or call 248-547-2400 (toll free) 877-831-8885 (international) for all other returns.


Check our vendor-specific return policies for more information on your return.

Shelving, Inc. does not accept custom-ordered and/or altered merchandise for return or exchange.

All items sold as clearance are considered final sale and no returns or exchanges of these items are permitted.

If merchandise arrives to you damaged or defective please e-mail a photograph of the damaged merchandise and order number to

  • UPS/Parcel Post: Please note extent of damage and action you wish taken and e-mail Hold material for disposition instructions.
  • Truck: Note any damage on carrier's delivery receipt. Immediately notify carrier of any concealed damage and have them provide an inspection report on the damaged shipment within 10 days. Forward inspection and packing list to our Customer Care department via email to, we will file a claim and immediately replace the item for you.

Contact our Customer Care team at 800-637-9508 if you have any questions (M-F 9 am - 5:30 pm EST)