CLAIMS FOR SHORTAGE/DAMAGES MUST BE SUBMITTED WITHIN 15 DAYS FROM RECEIPT OF MERCHANDISE
Items returned after day 30 days will be subject to a 10% restocking fee, items returned after 60 days will be subject to a 20% restocking fee. After 90 days it is at our discretion.
Please note that if the return is The Shelving Store's error then you must call 1-877-831-8885 for authorization and further instructions will be provided.
Fill out the information on return form and deliver with the packing list, and merchandise to:
29275 Stephenson Hwy
Madison Heights, MI 48071
This form is for Shelving Inc brand wire shelving and Shelving Inc brand wire shelving accessories only.
All other returns will be subject to a 50% restocking fee if returned to address above.
Please contact our support team at firstname.lastname@example.org or call 248-547-2400 (toll free) 877-831-8885 (international) for all other returns.
Shelving, Inc. does not accept custom-ordered and/or altered merchandise for return or exchange.
All items sold as clearance are considered final sale and no returns or exchanges of these items are permitted.
If merchandise arrives to you damaged or defective please e-mail a photograph of the damaged merchandise and order number to email@example.com.
Contact our Customer Care team at 800-637-9508 if you have any questions (M-F 9 am - 5:30 pm EST)